ANDERSON UNIVERSITY

Information Technology Level 1: Online Certificate Program

Jumpstart your career in IT and earn your Information Technology Level 1 Help Desk Technician Certification. This comprehensive course bundle includes the CompTIA A+ and Customer Service Representative (CSR) Exam Prep, which will give you the knowledge and skills you need to increase your earning potential in the world of IT – without years of schooling.

A woman wearing a headset talks to a customer on the phone
A woman wearing a headset stands in front of a computer

This Information Technology Level 1 Certificate Program is a great fit for:

  • Individuals interested in a career in technology
  • Recent high school graduates
  • Any student, IT professional or aspiring STEM professional who wants to build skills and thrive in a booming industry

About the Online Information Technology Level 1 Certificate Program

COURSE LENGTH icon

COURSE LENGTH

250 hours

TIME COMMITMENT icon

TIME COMMITMENT

15-20 hours per week

icon
icon

How Much Does a Information Technology Level 1 Certificate Cost?

We believe higher education should be accessible to everyone. Connect with an admissions counselor to explore the payment options available to you.

$1,329

Total cost of program

The Information Technology Level 1 Help Desk Technician program provides you with the essential skills and certifications required to excel in an entry-level IT Help Desk role. The bundle consists of CompTIA A+ and Customer Service Representative Exam Prep, which prepares you for the corresponding exams. By the end of the program, you’ll know how to diagnose and repair hardware and software issues, install and configure operating systems, and provide top-notch customer service.

Upon completion of the program, learners will be prepared to take the CompTIA A+ 220-1101 and CompTIA A+ 220-1102 and HDI Customer Service Representative (HDI-CSR) certification exams.

Fast Facts

15%

PROJECTED GROWTH OF COMPUTER OCCUPATIONS

75,000

NUMBER OF IT SUPPORT SPECIALIST JOB OPENINGS PER YEAR

$20.41

AVERAGE HOURLY WAGE FOR EARLY-CAREER COMPUTER SUPPORT SPECIALISTS IN INDIANA

U.S. Bureau of Labor Statistics

Career Paths

Customer Support Technician
Desktop Support Analyst
End User Computing Technician
Field Service Technician
Help Desk Technician
Service Desk Analyst
Support Representative
Technical Support Specialist

The median annual salary for computer support specialists in Indiana is $60,110.

-U.S. Bureau of Labor Statistics

Related Certificate Programs at Anderson University

A man wearing glasses looks down at a smart phone

Prepare yourself for the CompTIA PenTest+ exam and acquire the skills needed to perform in any security consultant or penetration tester role.

Ethical Hacker (PenTest+)
A woman looks down at a tablet smiling

Jumpstart your career as an information technology professional with this introductory course.

Fundamentals of IT

Is this online Information Technology Level 1 Certificate Program right for me? 

  • Are you excited by the potential of cloud technology and its impact on reshaping IT infrastructure and business operations?  
  • Are you eager to become a certified cloud technology professional, equipped with the skills to manage cloud solutions on two industry-leading platforms?  
  • Are you excited about diving deep into cloud architecture, deployment models, and best practices to ensure optimal cloud performance?  
  • Are you a forward-thinking individual who recognizes the role of cloud technology in driving innovation and agility across industries?  
  • Are you looking to master the intricacies of cloud security, data management, and cost optimization across different cloud environments?  
  • Are you prepared to position yourself at the forefront of the cloud revolution, equipped with expertise in multiple cloud platforms? 

Why Choose Anderson University?

  • You’ll earn an accredited professional certificate, which provides quality education and offers job-ready skills.
  • You can balance your studies and personal commitments with our flexible online learning modality.
  • Tuition is highly affordable, and each certificate program offered is carefully matched with in-demand industries, meaning you can earn back your investment after you start working.
  • You'll acquire practical skills through immersive learning experiences, ensuring you’re prepared for a bright future in your chosen field.

Inquire Today

Ready to begin your career journey or have more questions? Connect with a Workforce Training Specialist today!

Thank you for your interest! You have an exciting journey ahead. Keep an eye on your inbox for more information

Schedule a call with an Admissions Advisor