ANDERSON UNIVERSITY

Customer Service Representative (CSR) Exam Prep: Online Certificate Program

Start a career in customer service by mastering essential skills with the Customer Service Representative (CSR) Exam Certificate. This comprehensive program equips you with the ability to identify customer needs, provide exceptional service, and exceed client expectations. Stand out in the field with our industry-recognized certification and become a reliable asset for any organization.

A woman wearing a headset smiles while speaking to a customer
Two men wearing headsets look at a computer monitor

This Customer Service Representative (CSR) Exam Prep Certificate Program is a great fit for:

  • Individuals interested in a career in technology
  • Recent high school graduates
  • Any student, IT professional or aspiring STEM professional who wants to build skills and thrive in a booming industry

About the Online Customer Service Representative (CSR) Exam Prep Certificate Program

COURSE LENGTH icon

COURSE LENGTH

200 hours

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CERTIFICATION icon

CERTIFICATION

Help Desk Institute Customer Service Representative

How Much Does a Customer Service Representative (CSR) Exam Prep Certificate Cost?

We believe higher education should be accessible to everyone. Connect with an admissions counselor to explore the payment options available to you.

$395

Total cost of program

The Customer Service Representative Exam Program will equip you with the skills and knowledge needed to excel in the role of a customer service professional. This course focuses on the core duties and responsibilities of a customer service representative, providing you with a comprehensive understanding of product and service information, problem resolution techniques, and effective communication strategies. Through a variety of exercises, hypothetical interactions, and assignments, you’ll practice and refine your skills. Our goal is to help you learn how to get a job in customer service and to prepare you to become an outstanding team member who can contribute to the success of any business.

At the conclusion of this course, you’ll be prepared to take the Help Desk Institute (HDI) Customer Service Representative (CSR) Exam.

Fast Facts

12%

PROJECTED GROWTH OF COMPUTER OCCUPATIONS

389,400

NUMBER OF CUSTOMER SERVICE REPRESENTATIVE JOB OPENINGS PER YEAR

$17.75

MEDIAN HOURLY WAGE FOR EARLY-CAREER CUSTOMER SERVICE REPRESENTATIVES

U.S. Bureau of Labor Statistics

Career Paths

Call Center Operator
Client Service Coordinator
Customer Service Representative
Customer Success Manager
Guest Relations Associate
Help Desk Analyst
Patient Services Representative
Sales Support Representative
Support Specialist
Technical Support Specialist

In the state of Indiana, more than 54,000 individuals are employed in the customer service industry.

-U.S. Bureau of Labor Statistics

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A woman wearing a headset talks to a customer on the phone

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Is this online Customer Service Representative (CSR) Exam Prep Certificate Program right for me? 

  • Do you have excellent communication skills and enjoy engaging with customers?  
  • Are you a problem-solver who thrives in finding solutions and resolving conflicts?  
  • Are you empathetic, patient, and able to handle challenging customer interactions with professionalism and composure?  
  • Can you adapt quickly to changing situations and multitask effectively in a fast-paced environment?  
  • Are you detail-oriented and able to efficiently navigate and utilize customer service tools and systems? 

Why Choose Anderson University?

  • You’ll earn an accredited professional certificate, which provides quality education and offers job-ready skills.
  • You can balance your studies and personal commitments with our flexible online learning modality.
  • Tuition is highly affordable, and each certificate program offered is carefully matched with in-demand industries, meaning you can earn back your investment after you start working.
  • You'll acquire practical skills through immersive learning experiences, ensuring you’re prepared for a bright future in your chosen field.

Inquire Today

Ready to begin your career journey or have more questions? Connect with a Workforce Training Specialist today!

Thank you for your interest! You have an exciting journey ahead. Keep an eye on your inbox for more information

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