Customer Service Representative (CSR) Exam Prep: Online Certificate Program
Start a career in customer service by mastering essential skills with the Customer Service Representative (CSR) Exam Certificate. This comprehensive program equips you with the ability to identify customer needs, provide exceptional service, and exceed client expectations. Stand out in the field with our industry-recognized certification and become a reliable asset for any organization.
This Customer Service Representative (CSR) Exam Prep Certificate Program is a great fit for:
Individuals interested in a career in technology
Recent high school graduates
Any student, IT professional or aspiring STEM professional who wants to build skills and thrive in a booming industry
About the Online Customer Service Representative (CSR) Exam Prep Certificate Program
COURSE LENGTH
200 hours
CERTIFICATION
Help Desk Institute Customer Service Representative
How Much Does a Customer Service Representative (CSR) Exam Prep Certificate Cost?
We believe everyone should have access to higher education. With the option to pay in full, break down payments or utilize government grant funding, we help expand that access. Speak with an enrollment advisor to see what payment option you may qualify for.
$395*
Pay In Full
Lowest available price
$56*
Monthly Payment as low as
Payment begins 30 days after your course start date.
*This advertised payment is for qualified applicants who choose the 18-month financing option. Other payment options available. Minimum deposit of $200 required to enroll.
The Customer Service Representative Exam Program will equip you with the skills and knowledge needed to excel in the role of a customer service professional. This course focuses on the core duties and responsibilities of a customer service representative, providing you with a comprehensive understanding of product and service information, problem resolution techniques, and effective communication strategies. Through a variety of exercises, hypothetical interactions, and assignments, you’ll practice and refine your skills. Our goal is to help you learn how to get a job in customer service and to prepare you to become an outstanding team member who can contribute to the success of any business.
At the conclusion of this course, you’ll be prepared to take the Help Desk Institute (HDI) Customer Service Representative (CSR) Exam.
Fast Facts
12%
PROJECTED GROWTH OF COMPUTER OCCUPATIONS
389,400
NUMBER OF CUSTOMER SERVICE REPRESENTATIVE JOB OPENINGS PER YEAR
$17.75
MEDIAN HOURLY WAGE FOR EARLY-CAREER CUSTOMER SERVICE REPRESENTATIVES
U.S. Bureau of Labor Statistics
Career Paths
Call Center Operator
Client Service Coordinator
Customer Service Representative
Customer Success Manager
Guest Relations Associate
Help Desk Analyst
Patient Services Representative
Sales Support Representative
Support Specialist
Technical Support Specialist
In the state of Indiana, more than 54,000 individuals are employed in the customer service industry.
-U.S. Bureau of Labor Statistics
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Is this online Customer Service Representative (CSR) Exam Prep Certificate Program right for me?
Do you have excellent communication skills and enjoy engaging with customers?
Are you a problem-solver who thrives in finding solutions and resolving conflicts?
Are you empathetic, patient, and able to handle challenging customer interactions with professionalism and composure?
Can you adapt quickly to changing situations and multitask effectively in a fast-paced environment?
Are you detail-oriented and able to efficiently navigate and utilize customer service tools and systems?
Why Choose Anderson University?
You’ll earn an accredited professional certificate, which provides quality education and offers job-ready skills.
You can balance your studies and personal commitments with our flexible online learning modality.
Tuition is highly affordable, and each certificate program offered is carefully matched with in-demand industries, meaning you can earn back your investment after you start working.
You'll acquire practical skills through immersive learning experiences, ensuring you’re prepared for a bright future in your chosen field.
Inquire Today
Ready to begin your career journey or have more questions? Connect with a Workforce Training Specialist today!
Thank you for your interest! You have an exciting journey ahead. Keep an eye on your inbox for more information
